Substitute Participant

There is no fee for substituting one participant for another provided the substitute is suitable, Roffey Park is advised in advance, a new nomination form and preparation work completed.

Fee Payment

Invoices are dispatched at the time a confirmed booking is made and are due payable in 30 days. Where a booking is made less than 30 days prior to the programme start date then payment must be made before commencement of the programme.

Non attendance

We are not able to make a refund for non attendance. The fee including catering and accommodation is due in full.

Cancellation

2 weeks or less = 100% of fees
More than 2 weeks and less than 6 weeks = 75% of fees
6 weeks or more = Full refund

Transfer

Development Programmes: within the six-week period before the start of a programme, we are unable to transfer a booking to a later programme free of charge, as it is seldom possible to arrange the attendance of a replacement. Transferring a confirmed booking within 2-6 weeks notice period can be arranged on payment of the full fee plus a transfer charge of 30%. Transfer within 2 weeks of the programme start date will be subject to the full 100% cancellation charge. Withdrawal or transfer of a subsequent booking at any time will result in the full cancellation charge.

Events: We are unable to transfer bookings from one event to another.